Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all items purchased directly from our website. Products must be in original, unworn condition with all protective plastics and tags attached.
Are Daniel Wellington watches water-resistant?
Most of our timepieces have a water resistance of 3ATM. This means they are splash-resistant but should not be worn while showering, swimming, or diving.
How do I change my watch strap?
Our watches feature interchangeable straps. Each watch comes with a small tool in the box that allows you to easily pop out the spring bars and swap your leather, NATO, or mesh strap.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Does my watch come with a warranty?
Yes, all Daniel Wellington watches come with a two-year limited warranty from the date of purchase, covering manufacturing defects on the watch movement, indexes, dial, and hands.